Senior Application Support Engineer (Programming background)
Watson's Personal Care Stores Sdn. Bhd.
Developers/Programmers (Information & Communication Technology)
Posted 2d ago
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User Requirement Analysis and Solution Provision:
Collaborate with business stakeholders, particularly the Sales Operations team, to understand user requirements and technology needs within retail stores.
Provide expert advice and implement solutions to address user requirements and improve store operations.
Technology Integration and Troubleshooting:
Ensure seamless integration and operation of store technologies, including point-of-sale (POS) systems, inventory management systems, and other store-related software.
Address technical issues, conduct troubleshooting, and provide timely resolutions while working closely with IT function teams.
Store IT System Operation Support:
Provide day-to-day support for store IT systems and technologies, ensuring the continuous and reliable operation of store equipment and software.
Collaborate with store teams to address technical issues and maintain high levels of system availability.
New System Implementation and Rollout:
Manage the implementation and rollout of new store systems and technologies to storefronts.
Collaborate with IT function teams to plan, execute, and monitor technology deployments, ensuring minimal disruption to store operations.
Data Analysis and Reportin