职位描述

POSITION: Product Support /Senior (ERP)

LOCATION: GuangZhou/Shanghai, China【广州在家工作】

You will be part of the APAC SyteLine Technical and Functional Support team report to SL APAC Support Manager to own, investigate, execute and deliver timely resolution of incident and problems that have been logged to Infor support portal.

Successful candidates will be part of a team providing world class IT support and services to our customers. They will have the opportunity to interact and work with highly competent and motivated individuals to provide value added IT services which embody Infor value proposition.

JOB RESPONSIBILITIES:

? Be part of Infor APAC team, contribute to investigate, testing and disaster recovery of incident logged by customers.

? This role requires installation and configuration of the application, diagnosis of application faults and solving technical and applications problems, either over the phone or incident communication.

? Work includes handling incoming issues from customers in APAC region generally and China specifically.

? Expertise in trouble shooting combined with a solid understanding of how the application works in the environment is a key success factor.

? Ensure all proper steps/tests are performed during incident including thorough search on Infor knowledgebase.

? Report any problems/errors to Development.

? Record all problems and its resolution into Support portal.
? Performing testing for new patch releases and bug fixes.